Support
We're here to help you get the most out of Poison Ivy.
Getting Started
Poison Ivy is designed to help you identify and understand toxic behavior patterns in digital conversations. Here's how to make the most of our platform:
- Browse real examples from our community to learn about different manipulation tactics
- Search for specific behaviors using our tag system
- Share your own experiences anonymously to help others
- Save posts to your personal library for future reference
Frequently Asked Questions
Is my identity protected when I post?
Yes, absolutely. All posts are completely anonymous. We don't display usernames, profile pictures, or any identifying information. We also automatically strip metadata from images and blur any personal information in screenshots.
What kind of content can I post?
You can share screenshots of text messages, emails, or written descriptions of conversations that demonstrate toxic or manipulative behavior. Please ensure all personal information is removed or blurred before posting.
How does the tagging system work?
Community members can tag posts with specific behavior patterns like #gaslighting, #love-bombing, or #manipulation. These tags make it easier for others to search for and learn about specific toxic behaviors.
Can I delete my posts?
Yes, you can delete any content you've posted at any time. Simply access your post history in your account settings and select the posts you wish to remove.
Is this app a replacement for professional help?
No. While Poison Ivy can help you identify toxic patterns, it's not a substitute for professional mental health support. If you're in an abusive situation, please reach out to local support services or mental health professionals.
Safety Resources
If you're experiencing abuse or need immediate help:
- National Domestic Violence Hotline: 1-800-799-7233
- Crisis Text Line: Text HOME to 741741
- National Sexual Assault Hotline: 1-800-656-4673
- National Suicide Prevention Lifeline: 988
Community Guidelines
To maintain a safe and supportive environment:
- Be respectful and supportive in comments
- Don't share identifying information about anyone
- Focus on behaviors, not individuals
- Report any inappropriate content
- Remember that everyone's experience is valid
Technical Support
Having technical issues with the app? Here are some common solutions:
- Clear your browser cache and cookies
- Make sure you're using a supported browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection
- Disable browser extensions that might interfere
Contact Us
Still need help? We're here for you.
General Support: support@poison.app
Privacy Concerns: privacy@poison.app
Bug Reports: bugs@poison.app
We typically respond to all inquiries within 24-48 hours.